The advanced assistance request should be made to the airline, travel agency, or tour operator at the time of booking the flight or, at the latest, at least 48 hours before departure. It is the airline’s responsibility to forward the request to the airport concerned.
Request assistance in advance consciously and responsibly because:
> Failure to request or late request for assistance may result in longer waiting times at the airport.
> The advance request for the service is essential to allow the airport to provide adequate assistance to the passenger.
EU Regulation 1107/2006 protects the rights of passengers with disabilities or reduced mobility (PRM) in all airports of the European Union to ensure full accessibility to air transport and an assistance service adequate to the passenger’s needs, free of charge and without discrimination.
When pre-notifying, it is important to specify the type of assistance required:
> Wheelchair to the aircraft steps – WCHR
Passenger who can walk autonomously inside the aircraft as well as go up and down stairs, but who needs a wheelchair or other means of transport to move long distances within the terminal.
> Wheelchair to the aircraft door – WCHS
Passenger who can walk autonomously inside the aircraft, but who cannot go up or down stairs and needs a wheelchair or other means of transport to move within the terminal.
> Wheelchair for non-ambulatory passenger – WCHC
Non-ambulatory passenger who needs a wheelchair to move and requires assistance from arrival at the airport until the end of the flight, as well as to exit the airport.
> Hearing impairment – DEAF
Passenger with partial or total limitations in hearing and verbal communication.
> Visual impairment – BLIND
Passenger with partial or total limitations in sight.
> Intellectual/relational disability – DPNA
Passenger with cognitive, intellectual, and behavioral limitations.
It is important to arrive at the airport at least 2 hours before the scheduled flight departure time at the contact points (if the airline indicates longer presentation times, it is necessary to respect them):
> Help Phone: dedicated call points, located near the parking entrances and in a dedicated bay in front of the terminal.
> Main entrance of the airport: contact point located next to the ticket office, in the check-in area.
> Check-in counters: the check-in counter for your flight.
In parking lots P4 and P5, 12 spaces are reserved for disabled passengers or those with reduced mobility, located in the front row and connected to the terminal by tactile floor paths.
Passengers with disabilities are entitled to free parking in reserved spaces: at the exit, there is a lane with a call point, where you can contact staff and, by showing the badge, exit for free.
If you have requested assistance at the departure airport, once landed in Perugia, airport operators will assist you in disembarking from the aircraft, collecting baggage in the arrivals hall, and accompanying you to the airport exit.
EU Regulation 1107/2006 protects the rights of passengers with disabilities or reduced mobility (PRM) in all airports of the European Union to ensure full accessibility to air transport and an assistance service adequate to the passenger’s needs, free of charge and without discrimination.
No one can refuse your booking or boarding due to disability or mobility problems. The only exception concerns potential safety issues justified by national or international regulations or technical impossibilities, for example, the size of the aircraft.
For flights within the EU, subject to technical feasibility and with 48 hours’ notice, airlines are required to transport medical equipment and 2 mobility aids, such as wheelchairs or crutches, at no additional cost.
Airport road snc “airport road snc
06134, Sant” Egidio, Perugia
T | 075 59 21 41
F | 075 69 29 562
E | marketing@airport.umbria.it
